Resi/Rimborsi

Return and Refund Policy

Customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase, you may return the product under the following conditions:

Return Period

You can request a return within 30 days from the delivery date.

Return Conditions

Products must be returned in the same condition as received, unused, and with all original tags still attached.

Customized or made-to-order products cannot be returned, unless they are defective or non-compliant.

Return Procedure

To initiate a return request, please contact us by email at: info@dolcebags.com

We will provide you with the instructions for returning the product.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless otherwise specified in the case of defective products or shipping errors.

Refund

Once the returned product has been received and inspected, we will issue a refund within 5-10 business days using the same payment method used for the purchase.

If you have any questions or need assistance, our customer service team is at your disposal.