Terms and Conditions

The term “online sales contract” means the sales contract relating to the Supplier's tangible movable goods, stipulated between the Supplier and the Buyer within the framework of a remote selling system via electronic tools, organised by the Supplier.
The term “Buyer” refers to the natural person consumer who makes the purchase referred to in this contract for purposes not related to any commercial or professional activity he or she may carry out.
The term “Supplier” means the entity that carries out the sale of the goods which are the subject of this contract.

2) IDENTIFICATION AND OBLIGATIONS OF THE PARTIES
Supplier:
The goods covered by these general conditions are offered for sale by Flyer1 Srl, with registered office at Via Panciatichi 110, 50127 Florence (FI), registered with the Florence Chamber of Commerce under no. FI – 648499 of the Company Register, tax code and VAT number 06688490488.

Flyer1 Srl owns the "Dolce Bags" trademark and manages the website www.dolcebags.com.

Buyer:
You expressly declare that you are making the purchase for purposes unrelated to your commercial or professional activity and undertake not to trade in the purchased item.

3) OBJECT AND CONCLUSION OF THE CONTRACT
With this contract, respectively, the Supplier sells and the Buyer purchases remotely via electronic means only the tangible movable goods indicated and offered for sale on this site.
The contract between the Supplier and the Buyer is concluded exclusively via the Internet by the Buyer accessing the address of this site, where, following the indicated procedures, the Buyer will formalize the proposal for the purchase of the goods offered for sale.
The purchase contract is concluded by the Buyer placing an irrevocable order by completing and submitting the order form online. This order form will be displayed on the printable order summary web page, which contains the details of the customer and the order, the price of the purchased item and shipping costs, payment methods and terms, and the delivery address. Upon receiving the order from the Buyer, the Supplier will send a confirmation email and/or display a printable order confirmation and summary web page, which also contains the information entered by the Buyer in the order form. The contract is considered finalized and effective between the parties only upon execution of the order and issuance of the relevant invoice. The Supplier reserves the right to refuse the order until that point. The sales invoice will be issued by Flyer1 srl in paper form and included in the package containing the ordered products.

4) PAYMENT AND REFUND METHODS
The Supplier accepts advance payment for ordered products exclusively via major credit cards (Mastercard and Visa) and PayPal. Credit card details are handled directly by IW Bank or other banks specializing in online payment processing; PayPal details are handled directly by PayPal. The information is encrypted using state-of-the-art encryption systems to prevent third-party use and is sent directly to the bank. The Supplier reserves the right to request the card-issuing bank or PayPal to verify the authenticity of the cardholder's ownership in the event of problems. Upon completion of this verification, if the outcome is positive, the contract will be finalized and the order will be delivered, provided there are no further impediments. Any refunds to the Buyer, if the Buyer is entitled to them, will be credited via credit card or PayPal payment reversal, within 30 days. from the date on which the Supplier became aware of the cause that generates the right to reimbursement.
If you return items purchased on sale, you won't be eligible for a refund. Instead, you'll receive a voucher for the same amount that can be used on the website for future orders.

5) DELIVERY TIMES AND METHODS
The Supplier will deliver the ordered products via Poste Italiane, FedEx, UPS, DHL, GLS Executive, SDA, and BRT couriers. Order processing times may vary, from the same day the order is placed to a maximum of 14 working days, within which timeframe the invoice will be issued and the order will be accepted, and processing will begin. If the Supplier is unable to ship within this timeframe, the Buyer will be promptly notified by email, indicating the deadline for order processing. Delivery times may vary depending on the destination country and other factors beyond the Supplier's direct control and beyond its control.

6) SHIPPING AND DELIVERY COSTS
The Supplier ships to EC countries using the DDP (Delivery Duty Paid) method. Therefore, for these destinations, the goods will arrive directly at the specified delivery address without incurring any additional charges beyond those already paid at the time the order was placed. For all other countries, the DDU (Delivery Duty Unpaid) method is used, so the courier may present a separate invoice requesting payment of any duties and taxes required by local authorities. Buyers residing in non-EC countries are advised to inquire about local taxes and duties before placing an order with the Supplier.

7) GOODS INSURANCE AND SUPPLIER LIABILITY
The Supplier insures the products against theft and accidental damage from the moment they are handed over to the courier until they reach their destination. Therefore, the Supplier is not obligated to replace or credit any items that have been tampered with, damaged, or lost during transport.

8) PRICES
All product prices displayed and indicated on this website are expressed in euros (€) and constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code. They include VAT and any other taxes for deliveries within the territory of an EU country. For deliveries to non-EU countries, as specified in point 6), the courier may require the Buyer to pay additional local taxes and duties. Shipping costs will be indicated and calculated during the purchase process before the Buyer submits the order and are also included on the order summary page. The prices indicated for each item offered to the public are valid until the order is submitted and are indicated on the order summary page. Therefore, the Supplier may change prices and conditions at any time, and the Buyer will be subject to the terms and conditions set out on the order summary page.

9) PRODUCT AVAILABILITY
The Supplier ensures prompt processing and fulfillment of orders through its electronic system. If an order exceeds the quantity available in stock, the Supplier will communicate by email the estimated delivery time for the selected item, asking whether the customer wishes to confirm the order or not. In this case, a refund will be issued. The Supplier's computer system will confirm the order's registration as soon as possible by sending the user a confirmation email. This email is not legally binding, as it simply summarizes the order.

10) LIMITATIONS OF LIABILITY
The Supplier assumes no liability for disruptions attributable to force majeure, should it be unable to fulfill the order within the timeframe stipulated in the contract. The Supplier shall not be held liable to the Buyer, except in cases of willful misconduct or gross negligence, for disruptions or malfunctions related to the use of the Internet beyond its control or that of its subcontractors. Furthermore, the Supplier shall not be liable for damages, losses, and costs incurred by the Buyer as a result of failure to fulfill the contract for reasons not attributable to it, with the Buyer only entitled to a full refund of the price paid. The Supplier assumes no liability for any fraudulent or illicit use of credit cards by third parties when paying for the purchased products, provided it demonstrates having taken all reasonable precautions possible at the time and based on ordinary diligence.

11) LIABILITY FOR DEFECTS, PROOF OF DAMAGE AND COMPENSATORY DAMAGES: THE SUPPLIER'S OBLIGATIONS
The Supplier shall not be held liable for the consequences arising from a defective product if the defect is due to the product's conformity with a mandatory legal provision or a binding provision, or if the state of scientific and technical knowledge, at the time the manufacturer released the product, did not yet allow the product to be considered defective. No compensation will be due if the injured party was aware of the product's defect and the resulting danger, yet voluntarily exposed himself or herself to it. In any case, the injured party must prove the defect, the damage, and the causal connection between the defect and the damage. The injured party may seek compensation for damages caused by death or personal injury, or by the destruction or deterioration of an item other than the defective product, provided it is of a type normally intended for private use or consumption and primarily used as such by the injured party. Damage to property pursuant to Article 123 of the Consumer Code, however, shall be compensable only to the extent that it exceeds the sum of three hundred and eighty-seven euros (387 euros).

12) WARRANTIES AND ASSISTANCE METHODS
The Supplier is liable for any identified defect or flaw in the product attributable to it, provided that such defect or flaw is reported by registered mail to Flyer1 srl, via Panciatichi 110 (FI), or faxed to +39 0555170001, or sent by email to info@dolcebags.com within eight days of delivery. A report is not required if the seller has acknowledged the defect or concealed it.

13) PURCHASER'S OBLIGATIONS
The Buyer agrees to pay the price of the purchased item within the time and manner specified in the Contract. Once the online purchase process has been completed, the Buyer agrees to print and save the web page containing the order details. The information contained in this contract has already been reviewed and accepted by the Buyer, who acknowledges this by displaying a link to this web page when finalizing the order.

14) RIGHT OF WITHDRAWAL
The Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without having to provide a reason and without incurring any penalty, within 14 (fourteen) days of receiving the products. To exercise the right of withdrawal, we kindly ask you to first contact customer service at info@dolcebags.com. You will receive authorization to proceed with the return and all necessary instructions.
Exchanges or returns are accepted only if the goods are returned intact, complete with all their parts and in their original packaging (envelopes and boxes), having been stored and, if necessary, used only for the time strictly necessary to establish and verify their condition, characteristics, and size, using normal diligence, and showing no signs of wear or dirt.

Shoes shipped only in their box without additional external packaging will not be accepted.

The only costs payable by the buyer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Supplier. To this end, it is specified that fine leather products delivered outside of Europe may only be returned if accompanied by a "cites" certificate issued by the competent authority. Buyers who must return such goods are advised to consult the competent authorities before shipping. Goods not returned properly to customs will be refused and not refunded. The Supplier will refund the amount due to the Buyer following the withdrawal within 30 (thirty) days of receiving the withdrawal notice, provided that the goods have been returned in their original condition and unworn within that period.
If you return items purchased on sale, you won't be eligible for a refund. Instead, you'll receive a voucher for the same amount that can be used on the website for future orders.

15) EXCHANGE OF GOODS
The Supplier also grants the Buyer the right to exchange goods for size or defects within the same item. If for any reason you are not satisfied with the product you purchased, you can request an exchange or return the goods within 14 working days of receiving the package.
We kindly ask you to contact customer service first at info@dolcebags.com.
You will receive authorization to proceed with the exchange or return and all the necessary instructions.

The Supplier reserves the right to request photographic evidence before authorizing returns or exchanges for products claimed to be defective. If the products are defective, the Supplier will also cover the costs of returning the products to its warehouse. Exchanges or returns are accepted only if the item is in the same condition as received, i.e., it must be perfectly intact and unused, unwashed, or unmodified. The warranty applies to all products.
Shoes shipped in their original box without additional external packaging will not be accepted. It is the buyer's responsibility to insure the return shipment; otherwise, in the event of theft or loss, the goods will not be refunded. Returns of sale items or custom-made items are not accepted.
Please note that shipping costs are the buyer's responsibility. We recommend using a traceable service (registered mail, Poste Italiane Parcel 3, or express courier) as the sender is responsible for delivery.
Once Dolce Bags Firenze has received your package and verified that all the requirements have been met, you will receive a replacement item or a refund in the case of a return.
IMPORTANT!! PLEASE INSERT THE RECEIPT INSIDE THE BOX

16) PROTECTION OF CONFIDENTIALITY AND PROCESSING OF BUYER DATA
The Supplier protects the privacy of its Buyers and guarantees that data processing complies with the provisions of the privacy legislation pursuant to Legislative Decree no. 196 of 30 June 2003. Personal data, including personal and tax information, acquired directly and/or through third parties by the data controller, are collected and processed in paper, electronic, and telematic form, in accordance with the processing methods for the purpose of recording the order and activating the procedures for the execution of this contract and the related necessary communications, in addition to fulfilling any legal obligations, as well as to allow effective management of commercial relationships to the extent necessary to best perform the requested service (Article 24, paragraph 1, letter b, Legislative Decree no. 196/2003). The Supplier undertakes to treat the data and information transmitted by the Buyer as confidential and not to disclose them to unauthorized persons, nor to use them for purposes other than those for which they were collected, nor to transmit them to third parties. Such data may be disclosed only upon request by judicial authorities or other authorities authorized by law. Personal data will be disclosed, subject to the signing of a data confidentiality agreement, only to persons authorized to perform the activities necessary for the execution of the stipulated contract and disclosed exclusively for this purpose. The Buyer enjoys the rights set forth in Article 7 of Legislative Decree 196/03, namely the right to obtain: a) updating, rectification, or, where appropriate, integration of data; b) deletion, anonymization, or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data was collected or subsequently processed; c) certification that the operations referred to in letters a) and b) have been notified, including their content, to those to whom the data was communicated or disseminated, except where such disclosure proves impossible or involves a manifestly disproportionate effort compared to the right being protected. The interested party also has the right to object, in whole or in part: i) for legitimate reasons, to the processing of personal data concerning him or her, even if pertinent to the purpose of collection; ii) to the processing of personal data concerning him or her for the purpose of sending advertising or direct sales materials or for conducting market research or commercial communications. The provision of personal data by the Buyer is a necessary condition for the correct and timely execution of this contract. Failure to provide such data will prevent the Buyer's request from being processed. In any case, the acquired data will be retained for a period of time no longer than necessary for the purposes for which it was collected or subsequently processed. In any case, its removal will be carried out securely. The data controller responsible for collecting and processing personal data is the Supplier, to whom the buyer may address any requests at the company headquarters in Fucecchio (FI), Via G. Falcone 4. Anything sent to the Center's email address (including email, info@dolcebags.com ) (requests, suggestions, ideas, information, materials, etc.) will not be considered confidential, must not violate the rights of others, and must contain valid, truthful, and non-infringing information. In any case, the Center cannot be held liable for the content of such messages.

17) COMMUNICATIONS AND COMPLAINTS
Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Buyer that each order sent is stored in digital form on the server where the site is hosted according to confidentiality and security criteria.

18) COMMUNICATIONS AND COMPLAINTS
Written communications addressed to the Supplier and any complaints will be considered valid only if sent to the address Flyer1 srls via Panciatichi 110, 50127 Florence (FI), or sent by e-mail to the address info@dolcebags.com . The Buyer indicates in the registration form his or her residence and domicile, telephone number, or email address to which he or she wishes communications from the Supplier to be sent.

19) DISPUTE RESOLUTION AND APPLICABLE LAW
For any disputes arising from this contract, if the Parties intend to bring the matter before the ordinary judicial authorities, the competent court is that of the place of residence of the Buyer.
This contract is governed by Italian law.

20) DURATION AND EFFECTIVENESS OF THE CONTRACTUAL CONDITIONS
Confirmation of the order implies acceptance of these general conditions by the Buyer.
These conditions may be updated or modified directly by posting the new rules on this website. The modification or update will be valid and effective for orders that have not yet been placed and for which the web page summarizing the order details has not yet been viewed and printed.

TERMS OF SALE

GUARANTEES
We guarantee all our customers maximum peace of mind during the purchasing process on the site.
Therefore, if you are not satisfied with the product you received, you can easily return it to us or exchange it for a different size if it is not suitable.

Returns and exchanges
It is possible to request a return or size exchange for a purchased product only in the following cases (pursuant to Legislative Decree 206/2005):
– the return must take place within 14 days from the order date;
– the product must be intact and unused;
– the product must be returned in its box.

After verifying that the above conditions exist, we will be able to send you the product in the new size requested in exchange or refund you the amount (excluding shipping costs).
To initiate the return/exchange process, please send a request to info@dolcebags.com. We will contact you as soon as possible with the necessary instructions. If you decide to return an item, you will be refunded the amount paid, excluding shipping costs. If you decide to exchange the size, the new item will be shipped to you at our expense. In any case, the shipping costs for returning the original product are the responsibility of the customer.

Please note: Exchange requests other than size changes will not be accepted, and returns will not be accepted unless the above procedure has been followed.