Terms and Conditions

1) DEFINITIONS

The term “online sales contract” means the sales contract relating to the tangible movable goods of the Supplier, stipulated between the latter and the Buyer within the scope of a remote sales system via electronic tools, organised by the Supplier.
The term “Purchaser” refers to the consumer, a natural person who makes the purchase referred to in this contract, for purposes not related to any commercial or professional activity carried out.
The term “Supplier” refers to the entity that carries out the sale of the goods which are the object of this contract.

2) IDENTIFICATION AND OBLIGATIONS OF THE PARTIES
Supplier:
The goods covered by these general conditions are offered for sale by Flyer1 srl with headquarters in via Panciatichi 110 registered with the Chamber of Commerce of Florence at no. FI – 648499 of the Company Register, tax code and VAT no. 06688490488

Buyer:
He expressly declares that he is making the purchase for purposes other than his commercial or professional activity and undertakes not to trade in what he has purchased.

3) OBJECT AND CONCLUSION OF THE CONTRACT
With this contract, respectively, the Supplier sells and the Buyer purchases remotely via telematic tools only the tangible movable goods indicated and offered for sale on this site.
The contract between the Supplier and the Buyer is concluded exclusively through the Internet by the Buyer accessing the address of this site, where, following the procedures indicated, the Buyer will formalize the proposal for the purchase of the goods offered for sale.
The purchase contract is concluded by irrevocable order by the Buyer by completing and sending the order form online, which will be displayed on the order summary web page, printable, which contains the details of the person placing the order and the order, the price of the purchased item and shipping costs, the payment methods and terms, and the address where the item will be delivered. When the Supplier receives the order from the Buyer, it will send a confirmation email and/or display a printable confirmation and order summary web page, which also contains the data entered by the buyer in the order form. The contract is considered perfected and effective between the parties only with the execution of the order and the issuance of the relevant invoice, with the Supplier having the option, up until that time, to refuse the order. The sales invoice will be issued by Flyer1 srl in paper form and inserted inside the package containing the products ordered.

4) PAYMENT METHODS AND REFUND
The Supplier accepts only advance payment for the products ordered by means of the main Credit Cards (Mastercard and Visa circuits) and PayPal. The credit card data is managed directly by IW Bank or by other banks, specialized in the management of online payments; PayPal data is managed directly by PayPal. The information is encrypted using latest generation encryption systems that prevent its use by third parties and is sent directly to the bank. The Supplier reserves the right to make a request to the bank that issued the card to verify the authenticity of the ownership of the card itself or to PayPal in the event of problems. At the end of this verification, in the event of a positive outcome, the procedure will proceed to conclude the contract and deliver the order placed, if there are no further impediments. Any refund to the Buyer, if the latter is entitled to it, will be credited by reversing the payment with the credit card or PayPal, within a maximum of 30 days. from the date on which the Supplier became aware of the cause that generates the right to reimbursement.
In case of return of products purchased on sale, there is no possibility of refund, but a voucher of the same amount will be issued to be spent on the site for future orders.

5) DELIVERY TIMES AND METHODS
The Supplier will deliver the ordered products via the couriers Poste Italiane, FedEx, UPS, DHL, GLS Executive, SDA, BRT. The order processing times may vary, from the same day of the order to a maximum of 14 working days, within which the invoice will be issued and the order will be accepted, with the start of its execution. In the event that the Supplier is unable to ship within said timeframe, the Buyer will be promptly notified by email, indicating the timeframe within which the order will be processed. Delivery times may vary depending on the country of destination and other factors not directly controllable by the Supplier and not attributable to it.

6) SHIPPING AND DELIVERY COSTS
The Supplier ships with the DDP (Delivery Duty Paid) formula in EC countries, so in these destinations the goods will arrive directly at the place of delivery indicated without having to pay additional sums in addition to what has already been paid at the time of sending the order. For all other countries the DDU (Delivery Duty Unpaid) formula is used, so the courier may present a separate invoice with which it requests the payment of duties and taxes required by local authorities. The Buyer who resides in a country that is not part of the EC is advised to find out about local taxes and duties before placing an order with the Supplier.

7) GOODS INSURANCE AND SUPPLIER LIABILITY
The Supplier insures the products against theft and accidental damage from the moment of delivery to the courier until they reach their destination. The Supplier is therefore not required to replace or credit any material that has been tampered with, damaged or lost during transport.

8) PRICES
All sales prices of the products displayed and indicated on this website are expressed in euros (€) and constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code, and include VAT and any other tax for deliveries within the territory of an EC country. For deliveries to non-EC countries, as specified in point 6), the courier may request additional amounts from the Buyer for local taxes and duties. Shipping costs will be indicated and calculated in the purchase procedure before the order is sent by the Buyer and also included in the order summary web page. The prices indicated for each of the goods offered to the public are valid until the order is sent and are indicated in the order summary web page. Therefore, prices and conditions may be changed by the Supplier at any time and for the Buyer, what appears on the order summary web page will be valid.

9) PRODUCT AVAILABILITY
The Supplier ensures, through the telematic system used, the processing and fulfillment of orders without delay. If an order exceeds the quantity existing in the warehouse, the Supplier, via e-mail, will communicate the waiting times to obtain the chosen good, asking if the user intends to confirm the order or not; in this case, a refund will be made. The Supplier's computer system confirms the registration of the order as soon as possible by sending the user a confirmation by e-mail, which does not create any legal obligation, as it is simply a summary of the order.

10) LIMITATIONS OF LIABILITY
The Supplier assumes no responsibility for disruptions attributable to force majeure, in the event that it is unable to execute the order within the timeframes set out in the contract. The Supplier cannot be held liable towards the Buyer, except in the case of willful misconduct or gross negligence, for disruptions or malfunctions connected to the use of the internet outside of its control or that of its sub-suppliers. Furthermore, the Supplier will not be liable for damages, losses and costs incurred by the Buyer as a result of failure to execute the contract for reasons not attributable to it, the Buyer being only entitled to a full refund of the price paid. The Supplier assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, at the time of payment for the products purchased, if it demonstrates that it has adopted all the ordinary precautions possible at the time and based on ordinary diligence.

11) LIABILITY FOR DEFECTS, PROOF OF DAMAGE AND COMPENSATORY DAMAGES: THE SUPPLIER'S OBLIGATIONS
The Supplier shall not be held liable for the consequences arising from a defective product if the defect is due to the conformity of the product, to a mandatory legal provision or to a binding provision, or if the state of scientific and technical knowledge, at the time the manufacturer put the product into circulation, did not yet allow the product to be considered defective. No compensation shall be due if the injured party was aware of the defect of the product and of the danger resulting from it and nevertheless voluntarily exposed himself to it. In any case, the injured party shall have to prove the defect, the damage and the causal connection between the defect and the damage. The injured party may request compensation for damages caused by death or personal injury or by the destruction or deterioration of a thing other than the defective product, provided that it is of a type normally intended for private use or consumption and thus mainly used by the injured party. Damage to things referred to in art. 123 of the Consumer Code shall, however, be compensable only to the extent that it exceeds the sum of three hundred and eighty-seven euros (387 euros).

12) WARRANTIES AND ASSISTANCE METHODS
The Supplier is liable for any ascertained defect or fault of the product attributable to him provided that such defect or fault has been reported by registered letter with return receipt to Flyer1 srl via Panciatichi 110 (FI) or sent by fax to no. +39 0555170001, or sent by e-mail to info@dolcebags.com within eight days of delivery. The report is not necessary if the seller has acknowledged the existence of the defect or has hidden it.

Crocodile products

Uniqueness of Scales : Crocodile or alligator scales are irregular and unique in each specimen.

This makes every product made with this leather absolutely unique.
Value and Authenticity : The irregularity and diversity of the scales are not a defect, but a distinctive sign of authenticity and value.

Products made of genuine crocodile leather are distinguished by these very characteristics.
Variation in Scale Shape : The shape of the scales varies from more round to more square, depending on the part of the skin used.

This depends on the specific area of the animal's body from which the skin was taken.
Complete Use of the Animal : Unlike more uniform leathers such as calfskin, in the processing of crocodile leather there is a tendency to use

every part of the animal. This results in a variety of textures and patterns depending on the area of the body used.
Product Differences : Each crocodile leather product may have differences due to the unique nature of the leather.

This means that every pair of shoes, bag or accessory will be one of a kind.

13) BUYER'S OBLIGATIONS
The Buyer undertakes to pay the price of the purchased goods within the time and manner indicated in the Contract. The Buyer undertakes, once the online purchase procedure has been concluded, to print and save the web page containing the order data. The information contained in this contract has, moreover, already been viewed and accepted by the Buyer, who acknowledges this, as a link to this web page is shown at the time of finalizing the order.

14) RIGHT OF WITHDRAWAL
the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 14 (fourteen) days from the date of receipt of the products. To exercise the right of withdrawal, we kindly ask you to first contact customer service at the E-mail info@dolcebags.com You will receive authorization to proceed with the return and all the necessary instructions.
The exchange or return is accepted only if the goods are returned intact, complete with all their parts and in the original packaging (envelopes and boxes), stored and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without there being any signs of wear or dirt.

Shoes shipped only in their box without additional external packaging will not be accepted.

The only costs payable by the buyer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Supplier. To this end, it is specified that fine leather products delivered outside of the European territory may be returned only if accompanied by the "cites" certificate issued by the competent body. The Buyer who must return this type of goods is advised to consult the competent bodies before making the shipment. Goods not returned regularly to customs will be refused and not refunded. The Supplier will refund the amount due to the Buyer following the withdrawal within 30 (thirty) days of receiving the withdrawal notice, provided that within this period the goods have been returned in their original condition and not worn.
In case of return of products purchased on sale, there is no possibility of refund, but a voucher of the same amount will be issued to be spent on the site for future orders.

15) EXCHANGE OF GOODS
The Supplier also grants the Buyer the right to exchange goods for size or for any defect always within the same article. If for some reason you are not satisfied with the product you purchased you can ask for an exchange or return the goods within 14 working days from the date of receipt of the package.
We kindly ask you to contact customer service first at E-mail info@dolcebags.com.
You will receive authorization to proceed with the exchange or return and all the necessary instructions.

The Supplier reserves the right to request photographic evidence before authorizing returns or exchanges for products that are claimed to be defective. In the event that they are defective, the Supplier will also bear the costs necessary to return the products to its warehouses. The exchange or return is accepted only if the item is in the same condition in which it was received, therefore it must be perfectly intact, must not be used, washed or modified. The guarantee applies to all products.
Shoes shipped only in their box without additional external packaging will not be accepted. It will be the Buyer's responsibility to ensure the transport of the goods returned for exchange; otherwise, in the event of theft or loss, the goods will not be refunded. Returns of items on sale or custom-made items will not be accepted.
We remind you that the shipping costs are paid by the buyer. We recommend using a traceable service (therefore registered mail, Poste Italiane parcel 3 or express courier service) as the responsibility for delivery is the responsibility of the sender.
After HARRIS SHOES 1913 has received the package and verified that all the requirements have been met, you will receive the replacement item or a refund in the case of a return.
IMPORTANT!! INSERT THE RECEIPT INSIDE THE BOX

16) PROTECTION OF CONFIDENTIALITY AND PROCESSING OF PURCHASER DATA
The Supplier protects the privacy of its Buyers and guarantees that the processing of data complies with the provisions of the privacy legislation pursuant to Legislative Decree no. 196 of 30 June 2003. The personal and fiscal data acquired directly and/or through third parties by the Supplier, the data controller, are collected and processed in paper, computer and telematic form, in relation to the processing methods for the purpose of registering the order and activating the procedures for the execution of this contract and the related necessary communications, in addition to fulfilling any legal obligations, as well as to allow effective management of commercial relationships to the extent necessary to best perform the requested service (art. 24, paragraph 1, letter b, Legislative Decree no. 196/2003). The Supplier undertakes to treat the data and information transmitted by the Buyer as confidential and not to reveal them to unauthorized persons, nor to use them for purposes other than those for which they were collected or to transmit them to third parties. Such data may be disclosed only upon request of the judicial authority or other authorities authorised by law. Personal data will be communicated, following the signing of a confidentiality agreement for the data, only to persons delegated to carry out the activities necessary for the execution of the stipulated contract and communicated exclusively within the scope of this purpose. The Buyer enjoys the rights set forth in art. 7 of Legislative Decree 196/03, namely the right to obtain: a) the updating, rectification or, when interested, the integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data whose retention is not necessary in relation to the purposes for which the data was collected or subsequently processed; c) certification that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disclosed, except in the case where such fulfillment proves impossible or involves the use of means manifestly disproportionate to the right protected. The interested party also has the right to oppose, in whole or in part: i) for legitimate reasons, the processing of personal data concerning him/her, even if pertinent to the purpose of the collection; ii) the processing of personal data concerning him/her for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication. The communication of his/her personal data by the Buyer is a necessary condition for the correct and timely execution of this contract. In its absence, the Buyer's request cannot be processed. In any case, the acquired data will be retained for a period of time no longer than that necessary for the purposes for which they were collected or subsequently processed. Their removal will in any case take place in a secure manner. The owner of the collection and processing of personal data is the Supplier, to whom the buyer can address any request at the company headquarters, in Fucecchio (FI) in via g falcone 4. Anything that may arrive at the mail address (including electronic, at the address info@dolcebags.com ) of the Center (requests, suggestions, ideas, information, materials, etc.) will not be considered information or data of a confidential nature, must not violate the rights of others and must contain valid information, not infringing the rights of others and truthful, in any case the Center cannot be held responsible for the content of the messages themselves.

17) COMMUNICATIONS AND COMPLAINTS
Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Buyer that each order sent is stored in digital form on the server where the site resides according to confidentiality and security criteria.

18) COMMUNICATIONS AND COMPLAINTS
Written communications addressed to the Supplier and any complaints will be considered valid only if sent to the address Flyer1 srls via Panciatichi 110, 50127 Florence (FI), or sent by e-mail to the address info@dolcebags.com . The Buyer indicates in the registration form his/her residence and domicile, telephone number or email address to which he/she wishes the Supplier's communications to be sent.

19) DISPUTE RESOLUTION AND APPLICABLE LAW
For all disputes arising from this contract, if the Parties intend to bring the matter before the ordinary Judicial Authority, the competent Court is that of the place of residence of the Buyer.
This contract is governed by Italian law.

20) DURATION AND EFFECTIVENESS OF THE CONTRACTUAL CONDITIONS
Confirmation of the order implies acceptance of these general conditions by the Buyer.
These conditions may be updated or modified directly by transcribing the new rule on this site. The modification or update will be valid and effective for orders that have not yet been entered and for which the web page summarizing the order data has not yet been displayed and printed.

TERMS OF SALE

WARRANTIES
We guarantee all our customers maximum peace of mind in the purchasing process on the site.
For this reason, if the product received does not satisfy you, you can safely return it to us, or exchange it for a size if the latter is not suitable.

Returns and exchanges
It is possible to request a return or size change of a purchased product only in the following cases (pursuant to Legislative Decree 206/2005):
– the return must take place within 14 days from the order date;
– the product must be intact and unused;
– the product must be returned in its box.

After verifying the existence of the above conditions, we will be able to send you the product in the new size requested in exchange or refund you the amount (excluding shipping costs).
To start the return/exchange procedure, you must send a request to info@dolcebags.com, we will contact you as soon as possible to provide you with the necessary instructions for the procedure. If you have decided to make a return, you will be refunded the amount paid except for shipping costs. If you have decided to make a size change, the new product will be sent to you at our expense. In any case, the shipping costs for the return of the product originally purchased are the responsibility of the customer.

Note: Exchange requests that do not refer to size changes only will not be accepted and returns of items will not be accepted without first following the procedure indicated above.